Orvanto policies

Refund & Dispute Policy

Effective August 6, 2026 · Last updated August 12, 2026

Before completion

A buyer should open a dispute if the seller does not deliver, delivers the wrong item, materially misdescribes the item, or asks the buyer to confirm early. Include relevant order messages and evidence. Do not mark an item received until it has been inspected.

Review process

Admins may review the listing, order status, messages, timestamps, and evidence from both parties. Possible outcomes include delivery completion, cancellation, full or partial refund where supported, account restrictions, or denial of the claim.

After buyer confirmation

Digital deliveries are generally final once the buyer confirms receipt, except where required by law or where fraud, unauthorized payment, or evidence of material misrepresentation is established.

Cancellations and delays

Before delivery, sellers should honor reasonable cancellation requests when work has not begun. Sellers must communicate delays and must not mark an undelivered item as delivered.

Payment disputes

Contact marketplace support first when practical. This policy does not limit legal chargeback or consumer rights. Fraudulent chargebacks or duplicate recovery attempts may result in account suspension.